Privacy Policy

Last Updated: August 20, 2026

Irvington Bartlett Mobility (“Irvington Bartlett Mobility,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, submit a form, request an assessment or consultation, make a purchase, or otherwise interact with us.

Information We Collect  

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Telephone or mobile phone number
  • Mailing, billing, or service address
  • Information submitted through contact, consultation, assessment, or other website forms
  • Product interests, mobility equipment needs, and service-related information you choose to provide
  • Order, transaction, and payment-related information
  • Communications and correspondence with us


We may also automatically collect certain information when you visit our website, such as your browser type, device information, IP address, referring pages, pages visited, and other website usage information through cookies and similar technologies.

Website and E-Commerce Boundary

Our public website and online store are designed so that protected health information (PHI) is not collected, stored, or processed through e-commerce or general website forms beyond basic contact and service-request details needed to respond to your inquiry. Please do not submit detailed medical records, diagnoses, or other sensitive health information through the website. Operational systems used for customer service, delivery, and support are subject to additional safeguards consistent with applicable privacy and security requirements.

How We Use Your Information  

We may use information we collect to:

  • Respond to inquiries and requests
  • Schedule and manage consultations, assessments, deliveries, installations, or service
  • Process and fulfill orders and transactions
  • Communicate with you regarding products, services, appointments, orders, or customer service matters
  • Maintain customer and business records
  • Improve our website, products, services, and customer experience
  • Maintain the security and functionality of our website
  • Comply with applicable legal, regulatory, and business requirements

Payment Information  

When you make a payment through our website or other electronic payment methods, payment information may be processed by third-party payment processors. We do not necessarily receive or store your complete payment card information. Payment processing is subject to the privacy and security practices of the applicable payment processor.

Cookies and Website Technologies  

Our website may use cookies and similar technologies that help the website function, remember preferences, understand website usage, and improve the user experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

How We Share Information  

We may disclose personal information to service providers and other parties that assist us in operating our business, website, communications, payment processing, order fulfillment, installation, service, or other legitimate business functions.

We may use service providers to support communications, operations, and customer service. Where a service provider creates, receives, maintains, or transmits protected health information on our behalf, we require appropriate contractual protections, including a Business Associate Agreement when required.

We may also disclose information when required by law, regulation, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, business, or others.

We do not sell personal information.

SMS and Mobile Information  

If you provide your mobile phone number and consent to receive text messages, Irvington Bartlett Mobility may send you SMS messages related to appointment confirmations, marketing, delivery and installation updates, and customer service follow-up.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at 239-788-8777 or sales@irvingtonbartlett.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Data Security  

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, or disclosure. Where we maintain information that may be subject to heightened privacy or security requirements, we apply controls consistent with those requirements, including limiting access to authorized personnel and using service providers under appropriate agreements.

Third-Party Services and Links  

Our website may contain links to or integrate with third-party websites, platforms, payment processors, or other services. Their privacy practices are governed by their own policies, and we encourage you to review those policies when using third-party services.

Your Privacy Rights

Depending on the nature of the information and applicable law, you may have rights to access, correct, or request restrictions on certain information we maintain about you. To make a request, contact us at 239-788-8777 or sales@irvingtonbartlett.com. We will respond as required by applicable law and our internal policies.

Your Choices  

You may choose not to provide certain personal information, although doing so may prevent us from providing certain services or responding fully to your request.

You may opt out of SMS messages at any time by replying STOP as described above.

You may also contact us regarding questions or requests concerning information you have provided to us.

Children’s Privacy  

Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through the website.

Changes to This Privacy Policy  

We may update this Privacy Policy periodically to reflect changes to our practices, services, legal requirements, or website. The updated version will be posted on this page with a revised “Last Updated” date.

Contact Us  

If you have questions about this Privacy Policy or our privacy practices, please contact:

Irvington Bartlett Mobility
Phone: 239-788-8777
Email: sales@irvingtonbartlett.com